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Mint Hill Residents,
It is the time of year when people are calling Town Hall with stormwater issues. I wanted to take this time to inform you of our partnership with Charlotte-Mecklenburg Storm Water Services (CMSWS) to manage stormwater within the Town limits. The partnership allows the Town to efficiently meet local, state, and federal requirements related to stormwater.
This partnership between the Town and CMSWS is highly beneficial to the residents of Mint Hill as it ensures thorough management of all issues relating to "stormwater" within the Town limits without requiring additional Town staff dedicated solely to administering an individual stormwater program. It also allows the Town to utilize the vast resources of Mecklenburg County for things like well-trained staff to inspect and monitor infrastructure (that is: pipes, ditches, culverts, etc.), inform and educate the public about stormwater issues, and to document stormwater issues that are called in by residents via the 311-phone system.
Charlotte-Mecklenburg Storm Water Services manages the administration of the Town’s stormwater program. This generally includes record keeping, permitting, inspections and inspections of drainage issues and pollution reported.
The Mint Hill Public Works Department’s role in stormwater typically is receiving issue reports from the CMSWS investigator, working on qualifying issues with in-house staff or contracting the work out to private contractors and assisting in new stormwater infrastructure inspections.
In all cases, Town staff is included to some degree on all stormwater issues related to Mint Hill, even those issues determined to be non-qualifying. The partnership with CMSWS is intended to work as an extension of Town staff and it is regularly monitored to ensure optimum customer service is being provided to our residents.
If you have a problem, please call 3-1-1 (or 704-336-7600) and tell them you have a stormwater issue to report. The operator will take your name, contact info, and a description of the problem. Someone will visit the reported location (typically within one week) to investigate and determine if the problem qualifies for repair under the stormwater program).
Stay well, continue to be vigilant about wearing your mask, get vaccinated, shop local and enjoy everything our town has to offer!
Mint Hill Mayor